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CustomerVision brings together the best features of traditional content management solutions with emerging collaboration technologies such as weblogs, wikis and RSS.
Content management solutions have often suffered from too much focus on control and administration which often leads to top down solutions with a lack of timely, relevant content.
On the other hand, the new collaboration technologies often suffer from just the opposite problems. Their ease of use and bottoms up approach maximize user interest and participation but this comes with a lack of proper controls for a corporate environment. As much as we are believers in the power of these new communication and collaboration technologies we are aware that many corporations have legal and regulatory requirements that make a certain level of control mandatory.
CustomerVision's revolutionary approach to collaboration has created the first industry solution that brings together the administration and control of a content management solution with the ease-of-use of wikis and weblogs.
CustomerVision's unique approach to improving corporate communication and knowledge sharing has also solved another long standing problem with traditional content management solutions. Corporations have long understood the power of retaining and sharing the valuable knowledge created by the collective experience of their employees, along with their interactions with customers and partners but that has not always translated into a consistent method of capturing and reusing that knowledge.
CustomerVision helps corporations improve the success of their communication and knowledge sharing initiatives by focusing on the applications that have proven to be the highest value applications of knowledge sharing technology. These include Sales Effectiveness, Application Support, Rapid eLearning and Educational Marketing. All of these areas have proven to have a high success rate and a large return on investment. CustomerVision brings its knowledge and experience in helping corporations focus on the quickest, highest value, implementations which considerably reduces the risk and uncertainty of a new knowledge sharing initiative and helps guarantee significant, measurable corporate results. |
