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New applications and related programs often need support in order to maximize adoption and productivity. CustomerVision helps ensure that employees embrace new systems by providing a platform for publishing and sharing relevant information. Our technology for proactive communication and collaboration encourages rapid learning and active engagement with new applications.
CustomerVision's knowledge sharing and collaboration technology helps remove barriers to acceptance, lowers implementation costs and improves adoption.
With CustomerVision's Application Support solution you can improve your change management initiatives and implement new systems on time and on budget.
CustomerVision gives you the power to improve communication, execution, and support of new applications. From early awareness programs to supporting upgrades and changes, CustomerVision can help ensure successful deployments of critical business systems.
CustomerVision Application Support includes:
- Knowledge Base
- Business Publishing
- Email Management
- Content Workflow
- Access Control
- One-Click Collaboration
- Integration
Bring key people together across your enterprise through web collaboration
- Build consensus earlier and easier with robust collaboration and communication capabilities for exchanging ideas and information
- Ensure organizational awareness and acceptance with One-Click Collaboration and other features to help keep the entire organization in the loop before, during, and after project rollouts and ensure that everyone is focused on the same goals
- CustomerVision services can help support effective integration and rapid deployment integrated with your current processes
Support successful change management
- Train more effectively: bring employees, partners and other users together on our collaborative communication platform; create personalized content based on specific team or departmental needs
- Communicate with experts: enable your experts to easily publish information to end users around the world using CustomerVision's collaborative content creation tools
- Provide global access to information: maintain all content and tracking in one location for convenient access
Measure the effectiveness of your efforts
- Real-time reporting included with the product solution for quick-easy access to measure success.
- Review success: CustomerVision's Tune-Up services can help review the success of any and all aspects of your deployments
- Measure user effectiveness: use centralized reporting tools to gauge participation and adoption throughout the organization; create customized measuring and reporting
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