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Des Moines, IA. (Dec 8, 2004) - CustomerVision, Inc., a leading provider of software and services for web based business communication and collaboration, today announced that ING Financial Partners, a Fortune 500 financial services leader, has successfully implemented its Web-based software to increase the speed and effectiveness of employee and customer training programs.
"With five support centers throughout North America, sharing information and providing consistent answers had become a challenging proposition," said an executive with the company. "With CustomerVision, we can easily share information. The software is helping us improve communications, reduce operational costs and drive increased productivity."
Thousands of employees and partners across the country benefit from CustomerVision's knowledge sharing and collaboration - from instruction on a new Web-based application, to helping employees understand how to use the company's e-business portal.
Software Facilitates Major North American Sales Support Initiative in Three Weeks
CustomerVision proved invaluable for the launch of the company's new proprietary broker workstation. A breakthrough product that offers brokers "the next generation of powerful broker tools," the company had only three weeks to get its support providers up-to-speed on the product before the new application hit the market.
"With CustomerVision, we were able to easily and cost-effectively deliver product and market information to our brokers by the launch date," said the company executive. "It was a real win for us, and demonstrates the value of Web-based communication programs to help us accelerate the introduction of new technology and remain competitive."
Company Successful in Integrating Online communications Programs
For ING Financial Partners' manager of field support group, migrating part of the company's communications program online would reduce training costs and improve the productivity of application users. The manager was able to have her team creating and sharing information with CustomerVision almost immediately Instead of flying experts to a central location for training or collaboration, they could now go online to publish information, collaborate and share best practices.
"We felt getting teams in several remote locations all productive with the application in a short amount of time might be challenging," said the manager. "But we didn't need to worry because everyone was able to be productive with CustomerVision almost immediately."
"CustomerVision can help companies address many important business issues - from sales effectiveness and cost reduction to change management associated with enterprise software rollouts and other initiatives impacting how people work and learn," said Cindy Rockwell, CEO of CustomerVision. "We are pleased to have a leading Fortune 500 company join our growing list of leading customers in the financial services space."
About CustomerVision
CustomerVision, Inc. is a privately held company headquartered in Des Moines, Iowa. Leading with a proven track record of helping organizations increase revenue and improve business performance, CustomerVision's solutions increase productivity and lower costs through software and services for web based business communication and collaboration. With CustomerVision, organizations can improve sales effectiveness, deliver new product information, introduce new applications, and efficiently support learning initiatives anywhere in the world. CustomerVision solutions are supported by active value-added partners, including Lending Solutions, CoreTrac, and ANE. Organizations across every major industry and market sector choose CustomerVision, including MWABank, Amdocs, the Foster Group and DMA Financial. For more information, visit http://www.customervision.com.
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CustomerVision is a registered trademark of CustomerVision, Inc. All other trademarks referenced herein are the property of their respective owners.
For More Information Contact:
Brian Keairns
515-250-9478
brian@customervision.com
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