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CustomerVision Rapid Learning improves performance and efficiency through an easy to use content management system and integrated communication workflow that allows daily conversations to be quickly converted into valuable new information.
CustomerVision helps organizations capture and share the expertise that drives organizational performance because employees and partners that are better informed are more productive. When people can quickly tap into a network of experts they are much better equipped to get things done.
The learning process that drives performance
CustomerVision helps organizations improve the learning process that is the most critical for success. Even though formal learning programs and classroom type instruction are often essential elements of learning, studies have shown that the most important learning that happens in an organization is based on informal learning. People learn best by tapping into the expertise of their peers, co-workers and the web of experts within their organization. They learn by asking questions, sharing success stories, and warning each other about potential problems and pitfalls.
This type of learning is based on the real everyday needs of the learner and thus the learner's motivation is extremely strong and the demand for relevance is high. Formal learning programs may or may not solve a real short term problem for the learner but informal learning is always driven by specific, relevant problems that need to be solved.
CustomerVision helps an organization invest its learning resources where they are critically needed and most likely to produce results, supporting the informal learning that typically makes up 80% of what people need to learn to be effective in their work.
CustomerVision makes it easy to:
- Allow teams to build knowledge and expertise on a collaborative basis
- Create publications, FAQs, knowledge bases or reference centers
- Compliment formal learning programs with instant updates and access to experts
- Turn one to one email dialogs into conversations that benefit the entire organization
- Provide a help desk for knowledge workers
- Create a platform for sharing knowledge and expertise
CustomerVision Rapid Learning can assist with:
- Launching new products
- Implementing new systems
- Major changes to working practices such as cross selling and retention practices
- Supplementing Computer Based Training and eLearning
- Performance issues
- General knowledge management
The CustomerVision approach:
- Creates a more flexible delivery mechanism
- Delivers learning in a way that is driven by the needs of the learner
- Provides management information about the use of these resources, to ensure learning targets are met in terms of quality as well as quantity.
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