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A New Form of Collaboration
Pages created in CustomerVision look like regular Intranet or web pages. However depending on how the application has been configured users will have the ability to edit pages based on their role and expertise. Those pages will display an edit button that allows that page to be instantly edited. Users with appropriate permissions can instantly change categories, add content or edit existing content.
The Best Balance of Collaboration and Control
Access to CustomerVision wiki capabilities can be assigned to certain categories within a site or a new site can be made available to the same user base with a completely different set of permissions. This means that companies can seamlessly publish information with a very tight, formal control process and allow other information to be created and enhanced in a very collaborative manor.
Powerful Organization with Open Editing
Wikis provide powerful group knowledge sharing but they also have a reputation for being hard to organize as they grow. CustomerVision brings together open editing with powerful tools for creating categories and navigation. These powerful navigation tools along with full text searching help ensure that users find the information they are looking for.
Combine Open Collaboration with the Tools to Maintain Quality
CustomerVision combines group content creation with corporate requirements for quality and accountability. Each revision of an article is saved and all comments about articles are easily accessible so changes can be easily and quickly rolled back or reconsidered. This creates an environment for sharing information that combines the wisdom of all the experts in a group with the proper tools to ensure the information meets corporate standards.
CustomerVision Wiki Deployments
CustomerVision collaboration can be used as way to manage designated sections of a large corporate knowledge base or it can be deployed for use in small groups with intense collaboration requirements such as a project team.
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