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Learn How You Can
Improve the Performance
of Your Organization by
as much as 50%!
Behind the problems that
routinely plague
organizations, teams,
and families, you'll
find individuals who are
either unwilling or
unable to deal with
failed promises. Others
have broken rules,
missed deadlines, failed
to live up to
commitments, or just
plain behaved badly.
The result?
Accountability suffers
and performance
plummets!
New research
demonstrates that these
disappointments aren't
just irritating -
they're costly - sapping
organizational
performance by 20 to 50
percent!
Crucial Confrontations:
Tools for Resolving
Broken Promises,
Violated Expectations,
and Bad Behavior
draws from over 10,000
hours of real-life
observations to teach
you the core management
skills for achieving
individual, team and
organizational
excellence.
At this Conference,
You'll Learn How to :
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Control emotions
during
confrontations.
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Describe problems in
ways that don't
cause defensiveness.
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Motivate others
without using
threats.
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Dealing with
violated
expectations without
harming
relationships.
-
How to motivate
others to take
action.
Please click on this
link to learn more about
this important event or
to register!

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Meet the Authors of
Critical Confrontations
& Your Moderators for
this Must-Attend
Educational Conference
Joseph
Grenny
has consulted with
thousands of leaders on
every major continent
from the board rooms of
Fortune 500 companies to
the slums of Nairobi,
Kenya. Over the past 20
years he has been an
advisor to CEOs and
senior executives on
more than a dozen major
change initiatives...
Click to learn more.
Kerry
Patterson
has co-authored numerous
articles and training
programs on
inter-personal skills,
culture change,
teamwork, and dialogue.
Kerry taught at Brigham
Young University's
Marriott School of
Management and then
co-founded Interact
Performance Systems,
where he worked for ten
years as vice president
of research and
development...
Click to learn more.
Receive a FREE Soundview
Executive Book Summary
of this
New York Times
Bestseller when you
register for this event!

*Voted Best Business
Book of the Year by
Soundview Executive Book
Summaries subscribers
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